Docs/Reference/Customer communication
Customer communication
Suggested brand-facing copy for explaining tokenized points, fees, expiry, transfers, and redemption.
Principles#
Explain the benefit, not the infrastructure.
- Say tokenized points, rewards, balances, transfer, and redemption before saying contracts or signatures.
- Be explicit when fees apply. The customer should understand that tokenization and redemption can require a USDC fee.
- Make expiry visible before the customer tokenizes, transfers, or redeems.
- Use brand language for the benefit: credit, perk, discount, access, product, campaign reward, or points balance.
Templates#
Turn eligible points into a tokenized reward.
Your selected points become a reward you can hold, view, and redeem through this brand.
A small USDC fee applies.
This fee supports the network that submits and confirms your tokenized reward activity.
This reward expires on the date shown.
Use, redeem, or transfer it before expiry if transfers are enabled by the brand.
Redeem this tokenized reward with the brand.
After redemption is confirmed, the brand will apply the promised benefit in its own app, checkout, or support flow.
You can send this reward when transfers are open.
The receiver gets the same reward bucket and expiry rules.
Keep your receipt.
The transaction receipt helps the brand find your tokenization or redemption request if support is needed.
Avoid#
- Do not imply Loyfin replaces the brand's loyalty account or support system.
- Do not promise transferability or marketplace trading unless the brand has enabled transfers.
- Do not hide fees behind protocol language. Explain what action has a fee before the customer confirms.