Docs/Integrate your program/Customer communication
Customer communication
Suggested brand-facing copy for explaining tokenized rewards, fees, expiry, transfers, Add to wallet, and Add from wallet.
Principles#
Explain the benefit, not the infrastructure.
- Say tokenized rewards, balances, Add to wallet, Add from wallet, and transfer before saying contracts or signatures.
- Be explicit when fees apply. The submitting wallet pays the USD action fee plus network fees.
- Make expiry visible before the customer tokenizes, transfers, or adds value back from wallet.
- Use brand language for the benefit: credit, perk, discount, access, product, campaign reward, or loyalty balance.
Templates#
Move eligible points into your wallet.
The selected points leave your account balance and become tokens in your wallet. You can send them to someone else or convert valid tokens back into points in this program.
Your wallet pays the action fee and network gas.
Review the action fee and estimated gas before confirming. The network gas cost can change.
This reward expires on the date shown.
Convert these tokens back into points or send them to someone else before expiry. Sending them does not extend their expiry.
Convert wallet tokens back into points in your account.
Your tokens are burned. After confirmed completion, the brand credits the matching points to your account.
Send points to friends or family.
The recipient receives your tokenized points with the same expiry date.
Keep your receipt.
The transaction receipt helps the brand find your Add to wallet or Add from wallet request if support is needed.
Avoid#
- Do not imply Loyfin replaces the brand's loyalty account or support system.
- Transfers are enabled by default. If a program disables them, reflect that setting in its customer screens. Do not promise a buyer, a sale price, or royalties from every marketplace.
- Do not hide fees behind protocol language. Explain what action has a fee before the customer confirms.