Docs/Reference/Customer communication
Customer communication
Suggested brand-facing copy for explaining tokenized points, fees, expiry, transfers, Add to wallet, and Add from wallet.
Principles#
Explain the benefit, not the infrastructure.
- Say tokenized points, rewards, balances, Add to wallet, Add from wallet, and transfer before saying contracts or signatures.
- Be explicit when fees apply. The submitting wallet must supply the native ETH fee and gas.
- Make expiry visible before the customer tokenizes, transfers, or adds value back from wallet.
- Use brand language for the benefit: credit, perk, discount, access, product, campaign reward, or points balance.
Templates#
Turn eligible points into a tokenized balance.
Your selected points become loyalty value you can hold, view, and use through this brand.
A small native ETH fee applies.
The submitting wallet pays it in the same transaction; no token approval is needed.
This reward expires on the date shown.
Use, add from wallet, or transfer it before expiry if transfers are enabled by the brand.
Move tokenized value back into your brand account.
After the burn is confirmed, the brand can credit the matching points or value in its own app.
You can send this reward when transfers are open.
The receiver gets the same reward bucket and expiry rules.
Keep your receipt.
The transaction receipt helps the brand find your Add to wallet or Add from wallet request if support is needed.
Avoid#
- Do not imply Loyfin replaces the brand's loyalty account or support system.
- Do not promise transferability or marketplace trading unless the brand has enabled transfers.
- Do not hide fees behind protocol language. Explain what action has a fee before the customer confirms.